Netwurx update

Posted in Uncategorized | Apr 8, 2009 | Comments: 0

Dear D.D. SLING & SUPPLY,

This is just a reminder to our customers, we have upgraded our billing system and as a result have a new online billing portal. If you would like to start paying your bill online you can. Here are the instructions.

* To Make a Payment On your Account **
1. Browse to https://billing.netwurx.net, and login using the main username and password we have on your account. If you do not have a username or password please email support@netwurx.net to assign you one.
2. On the right-hand side of the page, under the “Manage Billing” heading, click on “Make A Payment”.
3. Put a checkmark next to the invoices that you’d like to pay, and click “Continue”
4. Select the payment type (Visa, Mastercard, Am Ex, Discover), and click “Enter Payment”
5. Confirm the billing information, including card information, billing address, and amount you are paying. When satisfied, click “Review Payment”.
6. Make sure that all information is correct on the review page. To submit your payment, click “Submit Payment”. If any information is incorrect, or you don’t wish to make the payment, click “Cancel Payment”. You will be returned to the home screen to start over.

** View Invoices **
The new billing.netwurx.net portal includes a nice view of all your invoices on your account.
On the right-hand side of the homepage, under “Manage Billing”, click on “View Invoices”.
Alternatively, click on the “Billing” heading at the top of the page, then the “Invoices” subheading.
From this view, you can see all invoices on the account, what’s paid, and what’s due on each.
Click on the invoice number to see a detailed breakdown of all items on the invoice.

** View Payments **
You can also view all payments that have been made on the account.
On the right-hand side of the homepage, under “Manage Billing”, click on “View Payments”.
Alternatively, click on the “Billing” heading at the top of the page, then the “Payments” subheading.
From this view, you can see all payments made on the account.
You can click on the payment ID to view detailed information about the payment.

** Updating Account Information **
The new billing.netwurx.net portal includes a way to update the billing/contact information on your account.
On the right-hand side of the homepage, under the “Manage Your Account” heading, click on “Update Account & Login Information”.
From this page, you can update all billing / physical / home / work / shipping addresses on the account, the phone numbers, the name on the account, as well as the contact person, and the contact email address.
Lower on the page, you can update the credit card information, as well as change the password on the account.
When you have made all your changes, click on “Submit Update” at the bottom of the page.

We hope this makes your bill pay easier. If you have any questions please do not hesitate to email us at support@netwurx.net or call 1-800-638-9879

Going green? switch to email invoices, email us at support@netwurx.net with your request and we will change you over to email invoices. Alternatively you can change your account to auto debit on a credit card and not even have to worry about the bills that come in the mail.

Thank you!
-Netwurx Support
1-800-638-9879
support@netwurx.net

Scam email warning

Posted in Uncategorized | Jan 19, 2009 | Comments: 0

Dear D.D. SLING & SUPPLY,
It has come to our attention that a scam email was sent to many of our customers.
This email claims to be from Netwurx and asks for your email address and password.
This message did not come from Netwurx.

We will never email you asking for your username and password.

The people that send these scam messages hope to collect usernames and passwords so they can hijack your account and use it to send junk email/SPAM.

We have taken steps to block any replies to the scam message.
If you revealed your username and password to this scammer, please call our Customer Service center to change your email password as soon as possible.

Sincerely,
Jon, Netwurx Support.

A full copy of the scam message is included below for your reference:
——– Original Message ——–
Subject: NETWURX.NET Webmail Account Dept !!!
Date: Mon, 19 Jan 2009 09:59:47 +0100 (CET)
From: NETWURX.NET SUPPORT TEAM
Reply-To: info_supportteam@ubbi.com
To: undisclosed-recipients:;

Dear NETWURX.NET Email Account Owner,

We are pleased to announce that we are currently carrying out scheduled
maintenance and upgrade with our new F-Secure HTK4S anti-virus/anti-spam
2009 version from our data base. We are sorry for any inconvenience
caused.

To complete your NETWURX.NET Web mail account you have to click on each
Box that is provided above to state your username and password Or fill in
the requested information User name ( ********* ) Password (
********** )

CONFIRM YOUR EMAIL IDENTITY BELOW

Email here in words:(********)
Password here in words:(******)

WEBMAIL ACCOUNT DEPARTMENT
E-mail: info_supportteam@ubbi.com

Thanks,
NETWURX.NET WEBMAIL TEAM.

NetwurX News December 2008

Posted in Uncategorized | Dec 23, 2008 | Comments: 0

HAPPY HOLIDAYS!

NetwurX would like to take this opportunity to wish everyone a Merry Christmas and Happy New Year. Thank you for your continued patronage this year. We look forward to providing you with your internet service and support in the future.

Important Web Browser Update

A serious security flaw was recently discovered in Microsoft Internet Explorer. Microsoft has released a Windows update patch to correct this problem. Please be sure to run your Windows updates often. Additional information regarding the security flaw can be found here:

* Secunia: http://secunia.com/advisories/33089/

* US DHS: http://www.kb.cert.org/vuls/id/493881

Please note: NetwurX recommends using Mozilla Firefox for your web browser instead of Internet Explorer. Not only is it less prone to security issues, it works well with NetwurX Webmail! Download Mozilla Firefox here: http://www.mozilla.com/en-US/products/

Important Email Reminder

All customers using Outlook Express, Outlook, Windows Mail, Thunderbird, Mac Mail or other email clients should have outgoing authentication selected in their email settings. This setting is necessary to further protect customers from receiving unwanted emails and to insure your service works smoothly during our email upgrades. Please verify that your outgoing authentication is turned on by following the instructions provided at the end of this email. Please feel free to contact us if you need further assistance.

————————————————————————-

INTERESTED IN UPGRADING TO HIGH-SPEED WIRELESS?

New exciting offers available! For more details contact us at: support@netwurx.net or call 800-638-9879. For more information about our High-Speed Wireless service please visit http://www.netwurx.net/wireless.

NetwurX Towers are located in the following cities: Cambridge, Chenequa, Erin, Fort Atkinson, Hartland, Hartford, Helenville, Hustisford, Ixonia, Jefferson, Lake Mills, Lebanon, Lisbon, Menomonee Falls, North Lake, Oconomowoc, River Bend, Slinger, Sussex, Waterloo, Watertown, Whitewater: if you live in an area not listed above, please contact us.

————————————————————————-

Additional Coverage for North Lake and Oconomowoc

North Lake: We have added Motorola 2.4 Canopy equipment to the North Lake tower. This upgrade will provide additional coverage to North Lake area customers and customers who are on Navini equipment and wish to upgrade.

Menomonee Falls: We have added Motorola 2.4 Canopy equipment to the North Lake tower. This upgrade will provide additional coverage to Menomonee Falls area customers and customers who are on Navini equipment and wish to upgrade.

Oconomowoc: We have added Motorola 2.4 and 900 Canopy equipment to the Oconomowoc tower. This upgrade will provide additional coverage to Oconomowoc area customers and customers who are on Navini equipment and wish to upgrade.

Customer Support Hours of Operation:

Our Customer Support Hours are:

9-8 Monday

9-6 Tuesday – Friday

9-1 Saturday

Holiday Hours:

Christmas: Closed on Dec 24th and 25th.

New Years: Closing at noon on Dec 31. Closed on Jan 1.

All systems will continue to be monitored.

To contact customer support call 800-638-9879, email support@netwurx.net or visit http://www.netwurx.net

Customer Support Survey:

Let us know how we are doing. Complete our survey at: http://www.netwurx.net/survey

Customer Support Tips:

Rebooting is the best first thing to try before contacting customer support.

To reboot your wireless system first unplug the Motorola power supply and plug it back in. Wait 5 minutes. If you have a router, unplug the power to the router and plug it back in and restart your computer. If you do not have a router, wait 5 minutes and restart your computer.

To reboot your DSL modem, push the power button on the back of the modem or unplug the power cord and plug it back in. Restart your computer.

Routers can sometimes prevent you from being able to surf. If you are experiencing problems connecting to the internet bypassing your router may help. To do this remove the short black cable (the one that has the one inch black box connected to it) from the back of the router and plug directly into the network card on your computer. Restart your computer and try surfing again. If you are able to surf with this configuration, you have a connection to our tower. For assistance with reconnecting your router contact the router manufacturer.

Deleting Large Emails: Many dial-up customers experience problems with large emails blocking the remainder of their emails from downloading. If you are one of these customers, you can view and delete these emails by accessing them via NetwurX webmail. To do this 1) Open Internet Explorer and go to http://www.netwurx.net; 2) Log in to your webmail. The login in on the left hand side of the screen and is titled NetwurX Webmail. 3) Enter your email address and password and click submit to login 4) You will see all of your email waiting to be downloaded here. Delete the offending emails. (Hint: any email that has a file size that includes an “M” should be deleted.)

All NetwurX email accounts come with email spam filtering. To access your spam filtering go to: http://nospam.netwurx.net and enter your email address and password.

Netwurx Recommends:

WEB BROWSERS

Mozilla Firefox: An alternative to Internet Explorer for web browsing. Download it here: http://www.mozilla.com/en-US/products/

Internet Explorer: Always use the latest version. Download it here: http://www.microsoft.com/windows/internet-explorer/download-ie.aspx

EMAIL PROGRAMS

Mozilla Thunderbird: Download it here: http://www.mozilla.com/en-US/products/

Outlook Express: If you don’t have Outlook Express, you can simply download the latest version of Internet Explorer. Outlook Express email client will be installed on your system once you install the browser.http://www.microsoft.com/windows/ie/ie6/using/oe/default.mspx

Windows Mail: http://www.microsoft.com/windows/windows-vista/features/mail.aspx

WEBSITE DESIGN/DEVELOPMENT

Adobe Dreamweaver: http://www.adobe.com/products/dreamweaver/?promoid=BPDEC

Microsoft Expressions Web: http://www.microsoft.com/expression/products/Overview.aspx?key=web

INSTRUCTIONS: Setting up Outgoing Authentication in your Email Program

Outlook Express: Configuring SMTP Authentication

1. With Outlook Express open, click on Tools > Accounts

2. In the Accounts window, click the mail account mail.netwurx.net to highlight it, and then click the Properties button on the right.

3. In the Properties window, click the Servers tab at the top.

4. Place a check mark in the box at the bottom where it says “My server requires authentication” and then click the settings button on the right

5. In the settings screen, click the item that says “Log on using”. Type in the Full email address in the Account name field, and then type the password. Then click Ok.

6. Click on the Advanced tab, change the Outgoing mail(SMTP) port from 25 to 587. Nothing else should be changed.

7. Click the Apply button on the Properties window, and then click OK and Close.

Microsoft Outlook: Configuring SMTP Authentication

1. Choose Tools –> Account Settings. The Account Settings dialog box appears.

2. Select View or Change Existing Email Accounts. Click Next.

3. Select the existing account in the list. Click the Change button.

4. Fill in the blanks in the New Email Account dialog box.

5. Click More Settings. The Internet Email Settings dialog box apprears.

6. Click the Advanced tab.

7. Change the Outgoing Server (SMTP) from 25 to 587

8. Click Ok.

9. Click Next (or press Enter). The Congratulations screen appears.

10. Click Finish

Microsoft Windows Mail: Configuring SMTP Authentication

1. Choose Tools > Accounts. The Internet Accounts dialog box appears.

2. Select the your email account. Click on the Properties Button

3. Click the Advanced tab.

4. Change the Outgoing Server (SMTP) from 25 to 587

5. Click Ok.

6. Click Close.

Thunderbird: Configuring SMTP Authentication

1. Click on View settings for this account

2. Click on server settings (left hand side)

3. Click on advanced (lower right hand side)

4. Then click the SMTP tab.

5. Verify mail.netwurx.net is SMTP is entered.

6. Select ‘use name and password’

7. Enter your email address (i.e.youremail@netwurx.net)

8. Use name and password must be checked, and the user name should appear like this: you@netwurx.net.

9. Use secure connection should be NO.

Mac Mail: Set up Outgoing Authentication

1. In Mail, follow the menu path Mail > Preferences > Accounts.

2. In the list of accounts at the left, click to select your Netwurx POP account.3

3. On the Outgoing Mail Server (SMTP) pop-up menu select Edit Server List.

4. In the list of servers, click to select the Netwurx outgoing mail server, and click Advanced.

5. In the advanced settings window, enter the following configuration settings: For Server Port enter 587.

6. Enter your full email address for the user name and enter your password.

7. Click OK.