NetwurX News September 08

Posted in Uncategorized | Sep 8, 2008 | Comments: 0

NetwurX News September 08

Overall Network Improvement(s):

As mentioned in our previous update, we have made significant improvements to the overall network. Many of you have already noticed increased wireless connection speeds and less frequent drops due these updates. This improved service is due to the completion of the addition of new equipment and fiber connections. We are committed to continually improving the network to provide you with an excellent level of service. Additional improvements are planned and will be announced in future updates.

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INTERESTED IN UPGRADING TO HIGH-SPEED WIRELESS? SAVE $100!

Sign up for our High Speed Wireless service between August 28th and October 31st and receive an $80 Discount on residential installation.

Print your coupon here: http://www.netwurx.net/coupon/

In addition, receive a $20 Mail-In REBATE for the Motorola Canopy Subscriber Module for a total savings of $100. The rebate form will be supplied at the time of installation.

To take advantage of this offer, contact us at: support@netwurx.net or call 800-638-9879. For more information about our High-Speed Wireless service please visit http://www.netwurx.net/wireless.

NetwurX Towers are located in the following cities: Cambridge, Chenequa, Erin, Fort Atkinson, Hartland, Hartford, Helenville, Hustisford, Ixonia, Jefferson, Lake Mills, Lebanon, Lisbon, Menomonee Falls, North Lake, Oconomowoc, River Bend, Slinger, Sussex, Waterloo, Watertown, Whitewater

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Wireless Tower Updates

Navini Towers: We have made some improvements to the service on North Lake, Sussex, Hartland, and Menonomonee Falls. Customers who have solid signals should be seeing an improvement to the speed of their service.

Oconomowoc: We have upgraded our Oconomowoc tower with our Motorola Canopy equipment. This is our premium high-speed internet service and is significantly faster and more reliable than our dial-up and Navini (Eyecom Wireless) service. If you are within range of this tower you may be eligible to upgrade your service. To determine your eligibility, please send an email to support@netwurx.net or visit www.netwurx.net/wirelessmap.

Whitewater 3: We have upgraded the Whitewater 3 tower with additional Motorola Canopy equipment. This upgrade will greatly improve speeds for our residential wireless customers and provide us the ability to offer business class service to customers within range of this tower.

Announcing our Upgraded Colocation Service

Eventually businesses outgrow the bandwidth you can cost effectively deliver with a T1, Dedicated Wireless, or DSL service. Colocating your equipment in our downtown Milwaukee Network Operations Facility provides a cost effective answer. Why not put your servers where true high speed bandwidth is “on tap” from multiple sources, protected from local loop and upstream connection problems. Our high powered network staff and local operations is available to help with complex networking, hardware and software issues. Our colocation facility is located in middle of one of the region’s “carrier hotels” [all the big carriers located in or near the same building] that will allow you superior peering opportunities at a reasonable rate.

Clarification

In our update last week we mentioned that IDC webmail will be phased out in the near future and to begin using Webmail 2 (http://webmail2.netwurx.net) or begin using Outlook Express or Thunderbird as mentioned above.

This only applies to how you retrieve your email and does not mean your email address will need to change. We apologize for any confusion this may have caused.

Customer Support Survey:

Let us know how we are doing. Complete our survey at: http://opstools.netwurx.net/survey

Customer Support Hours:

Our Customer Support Hours are:

9-8 Monday
9-6 Tuesday – Friday
9-1 Saturday

To contact customer support call 800-638-9879, email support@netwurx.net or visit http://www.netwurx.net

Customer Support Tips:

* Rebooting is the best first thing to try before contacting customer support.
o To reboot your wireless system first unplug the Motorola power supply and plug it back in. Wait 5 minutes. If you have a router, unplug the power to the router and plug it back in and restart your computer. If you do not have a router, wait 5 minutes and restart your computer.

o To reboot your DSL modem, push the power button on the back of the modem or unplug the power cord and plug it back in. Restart your computer.

* Routers can sometimes prevent you from being able to surf. If you are experiencing problems connecting to the internet bypassing your router may help. To do this remove the short black cable (the one that has the one inch black box connected to it) from the back of the router and plug directly into the network card on your computer. Restart your computer and try surfing again. If you are able to surf with this configuration, you have a connection to our tower. For assistance with reconnecting your router contact the router manufacturer.

* Deleting Large Emails: Many dial-up customers experience problems with large emails blocking the remainder of their emails from downloading. If you are one of these customers, you can view and delete these emails by accessing them via NetwurX webmail. To do this 1) Open Internet Explorer and go to http://www.netwurx.net; 2) Log in to your webmail. The login in on the left hand side of the screen and is titled NetwurX Webmail. 3) Enter your email address and password and click submit to login 4) You will see all of your email waiting to be downloaded here. Delete the offending emails. (Hint: any email that has a file size that includes an “M” should be deleted.)

* All NetwurX email accounts come with email spam filtering. To access your spam filtering go to: http://nospam.netwurx.net and enter your email address and password.

* We recommend:

o Mozilla Firefox: An alternative to Internet Explorer for web browsing. Download it here: http://www.mozilla.org

o If you plan to continue to use Internet Explorer we recommend upgrading to the latest version at: http://www.microsoft.com/windows/internet-explorer/download-ie.aspx

o Mozilla Thunderbird: An alternative to Outlook or Outlook Express for email handling.